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The MODAT-200, built-in Windows Mobile 6.5, offers real-time information for wait staff to provide their guests with better, faster service and more information. Unlike with the traditional ordering process, using an order entry PDA can easily satisfy customer demands by providing real-time information which may include best offer of the day, sold out alerts, customer preference-based suggestions, bonus/gift points inquiry and membership signup.
Great customer service requires speedy and accurate meal service as a foundation. The traditional order taking routine requires wait staff to write down notes on paper and then very often key them into a point of sales terminal or hand deliver it to the kitchen. This approach is inefficient, necessitating double effort. A mobile handheld terminal allows wait staff to efficiently send orders to the kitchen and provide the latest information on daily specials, sold out items, customer preference history, membership bonus/gift point inquiries and applications. Better service is delivered with the adoption of the mobile handheld point of service terminal – a restaurant operator’s dream come true.
The Modat-200 links the wait staff to real-time, online data to serve customers with better, faster service through Wi-Fi and connected Bluetooth devices such as headsets and thermal printers. A built-in vibrator can alert wait staff that an order is ready to be served.
As customers wait in line during busy hours such as lunch time, service staff can take orders with the Modat-200 to accelerate food preparation and service – fast food provided fast to customers. Orders are quickly sent to the kitchen to speed up food preparation, increase order accuracy and ease payment transactions. Wait staff can use the handheld terminal to display delicious food photos to customers.
Hotels provide detailed and personal services for VIPs. A mobile terminal allows hotel staff to note and track their preferences, interests and dislikes to provide customized, personal customer care. As many hotels operate restaurants, a mobile terminal would assist staff to address diner’s needs and information regarding daily specials or relating to preferences to enhance the smooth operations of restaurant management. Immediate service can be insured with the Modat-200 mobile terminal whether it is pool side ordering of refreshments, room check in or check out or other guest needs, both personal or business.
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